Terms and Conditions pg11 — Complete User Guide

Welcome to pg11. This Terms and Conditions document ("Terms") is a legally binding agreement between you ("Player" or "User") and pg11 ("Company", "us"). By accessing, registering, or using any part of the pg11 platform at pg11.wine, you confirm that you have read, understood, and agreed to be bound by all the rules contained in this document.

If you disagree with any part of these Terms, you are advised not to use the pg11 platform. Continued use of our platform after any amendments to these Terms will be considered as acceptance of those changes.

Pg11 reserves the right to update or amend these Terms at any time. Notification will be sent via registered email or in-platform notification when significant changes occur. The date of the latest amendment will always be shown at the top of this document.

To register and use pg11 services, you must meet all of the following eligibility criteria at all times:

• Be at least 18 years old at the date of registration
• Not listed on the self-exclusion register of any recognised betting platform
• Register under your own name using accurate and truthful personal information
• Not represented by or acting on behalf of any third party during registration
• Never previously banned from using pg11 services

During registration, you are required to provide complete and accurate information including your full name, active phone number, and a valid email address. All this information will be used for identity verification (KYC) purposes and official communications with pg11.

Each player is only permitted to hold one active account at pg11. Multiple account registrations by the same individual — even using different names, phone numbers, or email addresses — are strictly prohibited. Duplicate accounts detected will be closed and all associated balances forfeited.

You are solely responsible for maintaining the confidentiality of your account login information, including your username and password. pg11 will not be liable for any losses arising from the disclosure of login information to third parties by the player.

Account security measures recommended by pg11:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Do not share your password with anyone, including family members
• Log out of your account after each session, especially on public devices
• Enable two-factor authentication (2FA) if available in your account settings
• Contact customer support immediately if you suspect suspicious activity on your account

Players are responsible for keeping their account's personal information up to date and accurate. If your phone number, email address, or banking details change, please update them via the profile settings section or contact customer support for assistance.

Pg11 supports a range of local payment methods suited for Malaysia users. All transactions are processed with 256-bit SSL encryption to ensure the security of your funds.

All deposits are final and non-reversible once confirmed by the system. Withdrawals will only be processed after the KYC verification process is successfully completed and any wagering requirements associated with active bonuses have been fully met.

Pg11 reserves the right to delay or decline withdrawal requests if there are signs of fraudulent activity, money laundering, or a breach of these Terms. In such cases, pg11 will notify the player and may request additional documents for compliance purposes.

Pg11 offers a variety of bonuses and promotions from time to time to reward our loyal players. All bonuses are subject to specific wagering requirements stated in each promotional offer.

General terms applicable to all pg11 bonuses:

• First deposit bonus is only eligible for players who have never received a bonus before
• Wagering requirements must be fulfilled before any bonus or associated wins can be withdrawn
• Bonuses cannot be transferred to other users or converted to cash without meeting the required conditions
• Pg11 reserves the right to void any bonus obtained through unfair means or fraud
• Only one promotional bonus can be active at a time unless otherwise stated
• Players found exploiting arbitrage opportunities or bonus abuse techniques will face account termination

Pg11 reserves the right to withdraw, modify, or terminate any promotion at any time with or without prior notice. pg11's decisions regarding bonus claims are final and binding.

All games offered at pg11 use a Random Number Generator (RNG) independently certified by international auditing bodies. This ensures every game outcome is fair, random, and cannot be manipulated by any party, including pg11 itself.

Strictly prohibited conduct on the pg11 platform includes:

• Using automation software, bots, or scripts to play games
• Colluding with other players in games involving multiple users
• Exploiting bugs or technical vulnerabilities on the platform for unfair advantage
• Attempting to influence game outcomes through technical or unauthorized means
• Using a VPN or proxy to conceal your actual location in order to bypass geo-restrictions

If pg11 detects any of the activities listed above, we reserve the right to immediately suspend the account, void any associated wins, and pursue legal action if necessary.

As a responsible platform, pg11 conducts a Know Your Customer (KYC) process to ensure the safety of all players and meet compliance requirements. KYC verification is required before the first withdrawal and periodically thereafter.

Documents that may be required during the KYC process:

• Malaysian Identity Card (MyKad) or valid passport
• Proof of current address (bank statement or utility bill not older than 3 months)
• Bank statement confirming the payment method used
• Selfie holding your identification document (if requested by the compliance team)

Failure to complete the KYC process within the stipulated period may result in withdrawals being delayed until verification is successfully completed. pg11 reserves the right to request additional KYC reviews for accounts with unusual transaction activity.

Pg11 reserves the right to suspend or terminate a player's account at any time for the following reasons:

• Violation of any provision under these Terms and Conditions
• Suspected fraud, money laundering, or other illegal activity
• Multiple account registrations by the same individual
• Abuse of the bonus or promotions system
• False or Inaccurate Registration Information
• Self-exclusion requests submitted by the player themselves

Players who wish to voluntarily close their account may do so by contacting the pg11 customer support team via live chat. Any valid balance in the account will be processed for withdrawal once the final review is completed, subject to the fulfillment of all outstanding conditions.

In the event of account termination due to a Terms violation, pg11 reserves the right to withhold the balance in the relevant account until the internal investigation is complete. Confirmed legitimate balances will be returned within 30 business days.

Pg11 provides its gaming platform on an "as-is" basis. While we strive to keep the platform running smoothly at all times, pg11 does not guarantee that the service will be entirely free from technical disruptions, delays, or errors.

Pg11 is not liable for:

• Losses arising from technical disruptions or scheduled system maintenance
• Losses caused by internet connection failure on the player's end
• Disputed game results due to technical issues confirmed by the system log
• Third-party actions that cause losses to players through means outside pg11's control

All content on the pg11 platform, including but not limited to logos, designs, graphics, text, software, and source code, is the exclusive property of pg11 or our licensors and is protected by applicable international copyright law.

You not permitted for:

• Copying, modifying, or distributing any pg11 content without written authorization
• Using pg11's name, logo, or brand for unauthorized commercial or personal purposes
• Reverse engineering any pg11 software or application
• Creating derivative works based on pg11 content without explicit permission

Infringement of pg11's intellectual property rights may result in civil or criminal legal action. pg11 will take strict action against any detected violations.

Pg11 is fully committed to responsible gaming practices. We believe online gaming should be an enjoyable form of entertainment — not a source of financial stress or personal hardship.

Self-control tools available to all pg11 players:

• Deposit Limit: Set daily, weekly, or monthly limits directly from your account settings
• Loss Limit: Set a maximum loss amount within a defined period
• Session Limit: Set a maximum play session duration before the session ends automatically
• Self-Break: Temporary break from the platform for 24 hours up to 6 months
• Self-Exclusion: Permanently close your account at any time, no questions asked

If you feel that gaming is starting to affect your daily life, personal relationships, or finances, we encourage you to use the self-control tools or contact the pg11 support team for assistance. Further information and support resources are available on the Responsible Gaming ours.

Pg11 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes take effect immediately upon publication on the platform unless a different effective date is stated.

How pg11 notifies players of term amendments:

• In-platform notification upon the player's next login
• Email to the registered address for significant changes
• Update the "Last updated" date at the top of this document

Continued use of the pg11 platform after amendments are published constitutes acceptance of the revised Terms. If you disagree with the changes, you have the right to close your account and withdraw any valid balance at any time.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be deemed severable and the remaining provisions shall continue in full force and effect.