At pg11, we understand how important the privacy of your personal information is. This Privacy Policy document clearly explains how we collect, use, store, and protect your data as our valued player. We are committed to ensuring that every piece of information you entrust to us remains secure and is used responsibly.
Pg11's six core commitments to protecting the privacy of every Malaysian player
All data transmitted between your device and pg11 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions. Your information cannot be intercepted by any third party.
Your personal data is stored on secure servers equipped with multi-layered firewalls and real-time intrusion detection systems. Database access is granted only to specifically authorised pg11 staff.
Our KYC process ensures that only verified players can access accounts. Submitted identity documents are stored securely and are not shared with any third party without your explicit consent.
Pg11 has never and will never sell, rent, or trade players' personal information to advertisers, data brokers, or any commercial entity. Your data belongs entirely to you.
The pg11 privacy policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that every data management practice meets the legal requirements in force in Malaysia.
In the event of any security incident involving your data, pg11 is committed to notifying you within 72 hours via your registered email, along with the protective measures that have been taken.
As a responsible online gaming platform, pg11 collects your personal information only for legitimate and necessary purposes in order to provide the best service to you as a Malaysian player. The information we collect falls into two main categories:
Information you provide directly:
Information collected automatically:
Every piece of information we collect from you is used specifically and purposefully. pg11 does not use your data for any purpose unrelated to the provision of platform services without first obtaining your consent.
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, phone number | Contract execution |
| KYC Identity Verification | MyKad, supporting documents | Legal obligation |
| Payment Processing | Banking details, transaction history | Contract execution |
| Platform Security | IP address, activity logs | Legitimate interest |
| Marketing Communications | Email, phone number | User consent |
| Service Improvements | Usage data, cookies | Legitimate interest |
Pg11 also uses your information to prevent fraud, detect suspicious activity, and ensure the safety of all players on the platform. Data analysis is conducted on an aggregated basis for service improvement without identifying individuals personally.
Pg11 understands that your trust is our most valuable asset. We does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, there are limited situations where sharing information is necessary for platform operations:
Pg11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the pg11 website.
Types of cookies we use:
You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of some pg11 platform features.
Pg11 invests seriously in security infrastructure to ensure every player's personal data is protected at all times. We employ multiple layers of technical and organisational security:
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and pg11's privacy practices, you have the following rights regarding your personal data:
You have the right to request a copy of all personal information we hold about you at any time.
If your information is inaccurate or outdated, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict how we process your data.
To exercise any of the above rights, please contact the pg11 customer support team via live chat or our official email. We will process your request within 30 business days of receipt.
Pg11 retains your personal information only for as long as necessary to fulfil the purpose of collection or to meet applicable legal requirements. Retention periods vary by data type:
Once the retention period expires, pg11 will delete or anonymise your data in a secure and irreversible manner. The data deletion process is carried out in accordance with international security standards.
Pg11 takes the protection of minors very seriously. Our platform is not directed at individuals under the age of 18, and we do not intentionally collect or store personal information from children.
All players are required to confirm that they are at least 18 years of age upon registration. Our KYC process also ensures that no underage individuals can register or access pg11 services.
Pg11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever this Privacy Policy is amended, the "Last updated" date at the top of this page will also be updated.
For significant amendments, pg11 will notify you via:
Continued use of the pg11 platform after amendments are published constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and withdraw your available balance.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact the pg11 Data Protection Officer (DPO) team:
Now you know how pg11 protects your privacy. With high-level encryption, PDPA compliance, and a commitment to zero data sales, you can play with confidence and peace of mind with us.